Product Repair

Product Repair Methods & Warranty Limitations

All Artificer products are covered by a warranty against manufacturer’s defects and repairs for one year from the date of purchase (proof of purchase required).  If your product requires other servicing, please contact us directly and our customer service will assist you.  Please remember to always register your products with us to ensure that you reserve your after-service support.

STEP 1. Call us directly and describe your product issue and our customer representative will assist you.

STEP 2. Please carefully package the product along with all packaging and original purchase receipt and send back to Artificer.

STEP 3. Turnaround time for repairs/servicing is 5~7 working days ( if completed sooner, will ship immediately upon completion)

STEP 4. Take delivery of your package and enjoy your product!

STEP 1. Call us directly and describe your product issue and our customer representative will assist you.

STEP 2. Please carefully package the product along with all packaging and original purchase receipt and send back to Artificer.

STEP 3. Turnaround time for repairs/servicing is 5~7 working days ( if completed sooner, will ship immediately upon completion)

STEP 4. Take delivery of your package and enjoy your product!

All parts used in repair will be charged, please refer to the following list for repair part(s) prices

品項零件維修價格 (單件)
LUX 銀飾項鍊AERO礦物合成石 (1星)2000
925銀鍊1000
綴飾銀台1500
Elements手環AERO礦物合成矽膠帶(單邊1.5星)2000
金屬飾片 (316 L 醫療鋼)1000
金屬飾片 PIN 針100
生耳 (連接錶扣與矽膠帶)100
錶扣 (316 L 醫療鋼)500
Elements Lite 手環AERO礦物合成矽膠帶(單邊0.75星)1000
金屬飾片 (316 L 醫療鋼)1000
金屬飾片 PIN 針100
生耳 (連接錶扣與矽膠帶)100
錶扣 (316 L 醫療鋼)500
Elements 項鍊AERO礦物合成矽膠項圈(3星)4000
墜子飾品 (316 L 醫療鋼)1000
項鍊扣 (316 L 醫療鋼)500
Motion 項鍊AERO礦物合成矽膠母件2500
項鍊矽膠子件 (單色)100
項鍊扣 (316 L 醫療鋼)200
FloralsAERO礦物合成矽膠條母件 (單條1.25星)1800
矽膠子件 (單色)100

※NOTE:

1. All costs listed include price for parts and servicing fees.
2. When sending product to us for repair, please send us the complete product and not just the damaged part. Repair will be rejected if only the damaged part is received.
3. Products needing repair or servicing must be sent using registered mail or other courier services which can be tracked. If sent using regular mail services (and cannot be tracked), the customer must bear the risk of loss of goods.

If you cannot find answers to your question, please call us at +886-2-2581-6222 or fill out the form below and we will get back to you as soon as possible!